TERMS & CONDITIONS

1. CONDITIONS OF SALE

1.1. POSTAGE AND PACKING 

1.1.1. Shipping cost. Fancy Pepper charges a flat rate of £2.99 (automatically converted in € for orders placed in Euro) for shipping its products in served countries. The shipping price and promotions applied to it are set at sole discretion of Fancy Pepper and may change over time, depending on service’s conditions with the shipping service providers.

1.1.2. THESE CONDITIONS OF SALE MUST BE READ IN CONJUNCTION WITH THE USER’S AGREEMENT WHICH CONTAINS THE LEGAL DETAILS REGARDING MAKING PURCHASES FROM FANCY PEPPER LLP.

1.2 OUR PRODUCTS

1.2.1. Fancy Pepper LLP is a retailer of organic spices produced by third parties. Fancy Pepper LLP sells a number of organic, Fairtrade, ethical and environmentally friendly products through its website under the Fancy Pepper brand. Fancy Pepper LLP-branded products are sold for culinary purposes only. As food products, they should be stored safely in a cool, dark, dry place with lids on. You must use good hygiene and safe food preparation practices when using our products, respecting our “best before” dates as shown on the label. Along with organic products like spices, Fancy Pepper LLP sells also kitchen utensils, produced by third parties, suitable for the treatment of the products offered (grinders).

1.2.2. Fancy Pepper LLP does not retail its products as medical or health products. Should you intend using them for health purposes, you must seek and take advice from qualified medical professionals. It is totally at your risk if you intend to use our products for these health purposes and we accept no liability for the use of Fancy Pepper LLP’ products in any other way than as food ingredients. 

1.2.3. Moreover, Fancy Pepper LLP is not responsible for any allergic reaction or physical conditions the products may cause to you or to anyone that eats them. It is totally at your risk if you intend to use our products even if you have allergic conditions that may cause any undesired reaction. 

1.2.4. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a [2]% tolerance.

1.2.5. The packaging of the product may vary from that shown in images on our website.

Your rights to make changes

1.2.6. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

1.2.7. Our rights to make change. We may change the product:

a) to reflect changes in relevant laws and regulatory requirements; and

b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

1.2.8. Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

1.3. ORDER ACCEPTANCE

1.3.1. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

1.3.2. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product or, if already done, we will refund you within 7 working days. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for[, because a credit reference we have obtained for you does not meet our minimum requirements], because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

1.3.3. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

1.3.4. Our website is solely for the promotion of our products in the following countries: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom. At the moment we are able to accept orders from and deliver to the countries specified above.

1.3.5. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

1.3.6. You own a product which is goods once we have received payment in full.

1.3.7. We may have to suspend the supply of a product to:

a) deal with technical problems or make minor technical changes;

b) update the product to reflect changes in relevant laws and regulatory requirements;

c) make changes to the product as requested by you or notified by us to you

1.3.8. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product [for longer than 7 days in any 30 days we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

1.3.9. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to and you still do not make payment within 3 days days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments.

1.3.10. Fancy Pepper LLP uses an automatic system of product reviews, which invites users that have placed an order recently to leave a review about the products purchased. This system aims to grant transparency for potential users, by giving customers the possibility to express their thoughts about the bought products. By placing an order, you automatically accept to receive an email asking you to leave a review (few days after the order is confirmed). Obviously it’s not mandatory to leave a review. Fancy Pepper LLP reserves the rights to check and approve/disapprove reviews of products, to avoid that content offensive, racist, pornographic, illegal or somehow inadequate and disrespectful is published on the website.  

 

1.4. PRICING AND AVAILABILITY

1.4.1. We believe our prices are fair and reasonable, reflecting the hard work and creativity that goes into the creation of our products, sourcing high-quality ingredients and packaging and the production and distribution of our goods. We also pay fair prices for purchases of our raw ingredients, materials and services, aiming always to share economic benefits equitably through the whole supply chain. We may be able to offer discounts during specific dates or under specific conditions, always and only at our discretion.

1.4.2. “Our Price” can be displayed either in pounds sterling or in Euro. In both cases, the Price shown is inclusive of UK VAT / IT IVA at the appropriate rate. For the moment we are able to accept orders from specific countries only, listed in the Term & Conditions’ chapter 1.3.4. Whether a country is included on our shipping list, or not, is a matter of commerciality for Fancy Pepper LLP and is completely at our discretion. 

When we charge your card and payment security.

1.4.3. We take the security of our customers’ payment information very seriously – we use the Braintree online payment system to guarantee this security. Braintree is an online payment system from Paypal that utilises its credit and debit card clearing system. Braintree encrypts stored transaction information, ensuring that it’s not tampered with. Braintree takes responsibility for capturing and storing card details on its secure servers – it always ensures that this information is managed with the very high levels of security you would expect from a major financial services company. No-one at Fancy Pepper LLP sees, or can access, your card details.

1.4.4. Payment for goods is required in advance to enable Fancy Pepper LLP to review orders for potentially fraudulent activity through manually checking the credit process via Braintree, which does now incorporate a short timing delay before Fancy Pepper LLP will start processing an order. Fancy Pepper LLP only charges your credit or debit card at the time of ordering. 

1.4.5. Fancy Pepper LLP accepts only online payments through most major credit and debit cards from major financial institutions and payments provided through Paypal accounts.

What we do about mispricings.

1.4.6. Fancy Pepper LLP’ products are agricultural commodities and as a result their underlying prices vary all the time. While we aim to change our prices annually, we reserve the right to change the prices of products at any time without notice.

1.4.7. Despite our best efforts, a small number of the products on our website may, therefore, be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures.

Availability guide.

1.4.8. We either endeavour to hold sufficient stock or make sure of the availability of all our lines from suppliers to fulfil our expected order book. Since some of our organic spices and products may not be held as packed stock, these may need to be packed specially for your order. This guarantees a high quality and fresh product, but may require a few days for our production team to blend and pack your goods.

1.4.9. We aim for orders to be blended, packed, collected and prepared for dispatch within 5 working days, but it may take up to 21 working days – Fancy Pepper LLP does not work on Saturdays or Sundays or Public Holidays. When we run short of an item because of the harvests & seasons or supplier stock issues or you are placing a large order, we will inform you by e-mail if any items in your order turn out to be unavailable. We will provide you with the estimated time it will take us to receive the out of stock item from the supplier, blend it, pack it and prepare it for dispatch. If we expect to be out of stock for 2 weeks or more, we will give you the option of cancelling your order or backorder, refunding any payments promptly or crediting your next order.

How will it be delivered?

1.4.10. At the moment we are able to offer and dispatch only orders up to 2 kg of spices (other non-organic products like grinders are excluded from the weight count). All parcels destined for an address within served countries (please see chapter 1.3.4) will normally be dispatched by the most cost-efficient method, using either the 1st Class Service from Royal Mail or a third party shipping service at Fancy Pepper LLP solely discretion. The Royal Mail 1st class service is a 2 – 3 working day service, the Third Party Shipping Service may have different options and due dates. Fancy Pepper LLP reserves the right to use whichever is the most cost-effective delivery service in its opinion.

1.4.11. Please note these delivery times are in addition to the packaging time and we aim to have goods to you within maximum 10 working days of ordering, incorporating the 2-day anti-fraud delay.

1.4.12. For deliveries during the week you should consider whether an order can be sent to your work address or whether there is somewhere secure for the delivery to be left (you are responsible for the security of any delivery instructions provided). Should you require a change of delivery address after the parcel has been dispatched, this will incur an additional charge which must be borne by you.

1.4.13. At the moment we are not commercially able to serve deliveries outside of the list of countries specified here at chapter 1.3.4.

How long will it take to arrive?

1.4.14. To find out when you will receive an item, you need to consider the availability of the item you ordered, our standard dispatch time and the country where the parcel needs to be shipped. If an item is available as packed stock, it will normally take 48 hours for those items to be packaged and prepared for dispatch. Standard delivery will be a further 5-10 working days from dispatch. You can always reach out to info@fancypepper.co.uk to ask for further information about your order’s status, we’ll answer as soon as possible with more details.

1.4.15. We use external carriers for deliveries but (while we accept that their service can impact your impression of our service) we cannot always influence the way they work, however much we all wish we could; in particular, smaller packets are usually sent via the Royal Mail and these packets cannot be tracked, because this is not a service offered by the Royal Mail.

1.4.16. From early November to Christmas Day orders may take longer due to increased demand. The last day for Christmas orders in the UK is 14 December (or nearest Friday if 14 December falls on a weekend) in any year. No priority orders will be taken after this cut-off date. 

1.4.17. If there are specific events or timing by which products are required, please email or phone us or use the special instructions box and we will do our best to help. 

1.4.18. NB: Delivery times to BFPO addresses are dependent on British Forces Post Office schedules.

1.4.19. NBB: All the above delivery times relate to deliveries in the countries specified in chapter 1.3.4.

Additional Note for Covid: despite us doing our best to ensure delivery dates are respected, please note that orders may face delays due to Covid. We will make your orders is delivered as quickly and as safely as possible. For any questions, reach out to us at info@fancypepper.co.uk 

How much will it cost?

1.4.20. Shipping Cost. Fancy Pepper charges a flat rate of £2.99 (automatically converted in € for orders placed in Euro) for shipping its products in served countries. The shipping price and promotions applied to it are set at sole discretion of Fancy Pepper and may change over time, depending on service’s conditions with the shipping service providers.

1.4.21. All costs include VAT. 

1.4.22. EXPORT/IMPORT INFORMATION. At present, we do not export our products outside of the countries list in chapter 1.3.4. for commercial reasons. You are always welcome to contact us and ask whether we would consider sending to countries that are not on our current shipping list, but please note that polite requests are the most likely to meet a favourable response. Please do not order for dispatch to the USA as we will have to refund your money and explain that we cannot fulfil your order – there is no delivery option for the USA for this reason and it is not an oversight.

1.5. OUR RETURNS POLICY

1.5.1. No quibbles returns. At Fancy Pepper LLP, we want you to be delighted every time you buy from us. Occasionally though, we know you may want to return items. That’s why under our “no quibbles” guarantee if, for any reason you are unhappy with your purchase, you can return it to us in its original condition with the invoice within 30 days of the date you received the item. Original condition means unopened with all tamper-evident seals intact. We will then – and only then – issue a full refund for the price you paid for the item. This returns policy does not affect your statutory rights.

1.5.2. Your statutory rights – cooling off period. We would advise you to check your order when it is received and report any issues within 3 days of delivery. By law, you also have the right to withdraw from your purchase of an item within 7 working days of the day after the date the item is delivered to you.

1.5.3. We regret that we also cannot accept cancellations of contracts for the purchase of herbs, spices, blends and accessories where the item has been unsealed, except where there has obviously been infestation, mould or other quality problem that occurred within 7 working days of the day after the date the item was delivered to you.

1.5.4. To cancel your purchase under this cooling-off period, please provide a brief written explanation giving the reason for the return. Please package the relevant item securely and send it to us with the delivery note or original invoice so that we receive it within 7 working days of the day after the date that the item was delivered to you.

1.5.5. Returns address. The returns address is:

Fancy Pepper LLP, 

5 Cameron Square, 

CR4 3SH

London, United Kingdom

If you need to get in contact with us, return an item or post anything to us, please use the address above. In any case, you can reach out to our email address info@fancypepper.co.uk for clarifications and instructions. 

1.5.6. Contacts. Tel: +44 7307617269, +44 7931389341; E-mail: info@fancypepper.co.uk

1.5.7. If you wish to return, please ensure the product is still in the original sealed package. Before shipping, please email us at info@fancypepper.co.uk stating the reason why. We will get back to you within 3 working days with instructions on how to send the product(s) back and how we will refund you. 

1.5.8. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge – we cannot refund any priority, express or courier component of the postage charge.

1.6. REGISTERED OFFICE

The company’s Registered Office (the legal office) is the following:

Fancy Pepper LLP,

27 Old Gloucester Street,

London,

WC1N 3AX,

United Kingdom

Tel: +44 7307617269, +44 7931389341; E-mail: info@fancypepper.co.uk

Registered in England with company number OC431643.

 

2. USERS’ AGREEMENT

THIS WEBSITE IS ONE OF THE WEBSITES OWNED AND OPERATED BY FANCY PEPPER LLP, WHICH HAS ITS REGISTERED OFFICE AND PRINCIPAL PLACE OF BUSINESS AT 27 Old Gloucester Street, London, WC1N 3AX, UNITED KINGDOM.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY USING THE WEBSITES YOU UNCONDITIONALLY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IN ADDITION, YOU UNCONDITIONALLY AGREE TO COMPLY WITH ALL APPLICABLE LAWS, STATUTES AND REGULATIONS IN CONNECTION WITH THE USE OF THE WEB SITE AND THE GOODS (“GOODS”) PURCHASED VIA THE WEBSITES.

2.1. DEFINITIONS

2.1.1. “Websites” are the interactive on-line services operated by Fancy Pepper LLP (“Fancy Pepper”) on the World Wide Web of the Internet at the url fancypepper.co.uk, and consisting of content and on-line shops provided by Fancy Pepper LLP. “User” means each person who establishes or accesses a connection (“Account”) for access to and use of Websites.

2.2. GENERAL

2.2.1. This Agreement sets forth the terms and conditions that apply to the use of the Websites by User. By using the Websites (other than to read this Agreement for the first time), User agrees unconditionally to comply with all of the terms and conditions hereof. The right to use the Websites is personal to User’s Account (under any screen name or password). User shall be responsible for protecting the confidentiality of User’s password(s), if any. As a result, User is fully responsible for all actions undertaken under the password(s).

2.2.2. Fancy Pepper LLP shall have the right, at any time, to change or discontinue, temporarily or permanently, any aspect or feature of the Websites, including, but not limited to, content, the on-line store, hours of availability, and equipment needed for access or use.

2.2.3. User is responsible for obtaining and updating your own web browser, and for all amounts payable in respect of connection to the Internet, including any telecommunications charges for time spent online in respect of use of the Websites. User is responsible for (and for all payments in connection with) protecting User’s computer equipment, software and data from hackers, viruses, spyware and other potential external attacks on User’s computer equipment, software and data.

2.3. CHANGED TERMS

2.3.1. Fancy Pepper LLP shall have the right at any time to revise or modify the terms and conditions applicable to User’s use of the Websites and sale of Goods on the Websites, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately when posted to the Websites, or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of the Websites by User after such notice shall be deemed automatically to constitute unconditional acceptance by User of such changes, modifications or additions.

2.4. USER CONDUCT

2.4.1. User shall use the Websites for lawful purposes only. User shall not publish, post, upload, distribute, disseminate or otherwise transmit through the Websites any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, menacing, abusive, racist, offensive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, pornographic or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give rise to civil liability, an act of terrorism or otherwise violate any law, or which, without Fancy Pepper LLP’ express prior approval, contains advertising or any solicitation with respect to products or services. 

2.4.2. User must not hack into the Websites, deliver viruses or forward chain letters, surveys, contests, pyramid schemes or engage in any other behaviour likely to inhibit any other User from using and enjoying the Websites or that is likely to damage or destroy the reputation of the Websites or Fancy Pepper LLP. Any conduct by a User that, in Fancy Pepper LLP’ absolute discretion, restricts or inhibits any other User from using or enjoying the Websites will not be permitted. 

2.4.3. User shall not use the Websites to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of users to become Users of other on-line or off-line information services competitive with the Websites or Fancy Pepper LLP.

2.4.4. The Websites contains copyright material and other proprietary information, including, but not limited to, text, photos, layout, style and the entire contents of the Websites is owned by Fancy Pepper LLP and is protected by copyright and trade mark laws. User may not copy, modify, reproduce, republish, transmit, distribute, or in any way exploit, any of the content, in whole or in part without the express written permission of Fancy Pepper LLP and the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. User acknowledges that it does not acquire any ownership rights by downloading copyrighted material.

2.4.5. User shall not upload, post or otherwise make available on the Websites any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with User. User shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission.

2.4.6. The foregoing provisions of Section 4 are for the benefit of Fancy Pepper LLP and it shall have the right to assert and enforce such provisions directly or on its own behalf.

2.5. THE SALE OF PRODUCTS TO YOU

2.5.1. Any Goods and prices of Goods displayed on the Websites constitute an invitation to treat. Once you go to the checkout section of the Websites and click to the dedicated purchase goods button, this constitutes an offer made by you to Fancy Pepper LLP. Acceptance of your offer only occurs once you have successfully completed the payment process via PayPal or Braintree and receive notification from Fancy Pepper LLP of acceptance of your order.

2.5.2. When you place an order to purchase Goods from the Websites, we will send you an e-mail confirming receipt of your order and containing the details of your order. We must receive payment for the whole of the price of the Goods you order, and the applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing. Payment is to be made by User’s credit or debit card, and all credit and debit card information is processed by PayPal and Braintree in an encrypted form for security.

2.5.3. Please review our Returns Policy, which applies to products purchased from us. In addition to your 30 days “No Quibbles” returns right, you are entitled to a statutory cooling-off period of 7 business days. Details of this statutory right and an explanation of how to exercise it are provided to you in the Returns Policy.

2.5.4. We list Availability Information for Goods sold by us on the Websites. Beyond what we say in product information or otherwise on the Websites, we cannot be more specific about availability. If we have insufficient stock to supply or deliver the Goods ordered and paid for by you, we may (at our discretion) supply or deliver substituted product or refund you the price paid for such Goods as soon as possible and in any case within 30 days. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. In the unlikely event that you have not received the Goods within 21 days of the dispatch date, you must notify us immediately. As we process your order, we will inform you by e-mail if any Goods you order turn out to be unavailable.

2.5.5. The underlying cost prices of our raw materials for the Goods varies on a daily basis. While we change our prices annually, we reserve the right to change the prices of Goods at any time without notice. Despite our best efforts, a small number of the many products in our online shop may, therefore, be mispriced on the Websites. Rest assured, however, that we verify prices as part of our dispatch procedures. For more details, please review our Pricing and Availability policy and our Availability Information, both of which apply to Goods ordered from us.

2.5.6. At the moment Fancy Pepper LLP is able to accept and dispatch orders only in the countries listed here at chapter 1.3.4. Please note that when ordering from the Websites, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Goods, regardless of what that is. Your privacy is important to us and we know that you care about how information about your order is used and shared. For more information, see Import Information.

2.5.7. We are unable to make condition or warranty as to the suitability of the Goods for any particular purpose and it shall be the User’s responsibility to ensure that any Goods contracted for or supplied are suitable, or put into such a condition as will render them suitable for any particular purpose. In particular, Fancy Pepper LLP does not market or make any claims regarding our products and any potential health benefits. Should User intend to purchase Goods for health reasons, they should obtain detailed advice and recommendations from a doctor or other suitably qualified health professional.

2.5.8. Due to the perishable and organic nature of the Goods sold, we are unable to make conditions or warranty as to the length of time for which Goods will remain fit for consumption. Any best before dates provided are given in good faith but are only estimates made by us. It is the responsibility of the User to ensure that such goods are stored safely in a cool, dry place, away from potential contamination and are processed diligently following cooking procedures advised by the Food Standards Agency. 

2.5.9. We shall make reasonable endeavours to ensure that any goods supplied by us under a contract to which this User’s Agreement applies shall be of merchantable quality and correspond with any written description and are fit for any normal purposes. Fair allowance will be the User’s sole remedy which shall be limited in all cases to the purchase price. The User shall forfeit the right to claim such an allowance if the claim is not made within 7 working days of the day after the date the item is delivered to you. We regret that we also cannot accept cancellations of contracts for the purchase of spices and other food products sold through the Websites where the item has been unsealed, except where there has obviously been infestation, mould or other quality problem that occurred within 7 working days of the day after the date the item was delivered to you. This does not affect your Statutory Rights.

2.6. CHILDREN

2.6.1. The Websites are not intended for use by or to be available to minors. Fancy Pepper LLP does not sell Goods for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use the Websites only with the involvement of a parent or guardian.

2.7. E-MAILS

2.7.1. When you visit the Websites or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Websites. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your Statutory Rights.

2.8. LOSSES

2.8.1. If you have notified us of a problem with the Goods, we will either make good any shortage or non-delivery, or replace or repair any Goods that are damaged or defective upon delivery or refund you the amount paid by you for the goods in question. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, disappointment, administrative inconvenience, goodwill, or wasted expenditure, or loss of any software or data, loss of use of computer equipment, software or data, loss of or waste of management or other staff time) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of Goods by us to you was formed. This does not affect your Statutory Rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation nor does it in any way limit our liability by law for death or personal injury caused from our negligence or breach of duty.

2.8.2. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control (including without limitation strikes, lockouts and other industrial disputes and acts of terrorism). This condition does not affect your Statutory Rights.

2.8.3. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

2.8.4. The Website may be linked to or from other websites that are not maintained by Fancy Pepper LLP. While Fancy Pepper LLP attempts to ensure that each of these links is appropriate for its Users, it does not endorse linked websites nor does it control in any respect any information, products or services offered by such other websites and shall not be responsible for the content of such other web sites. For example, User may be able to buy goods or services via the Website, some of which may be through third party retailers who link to the Websites. User may also enter into correspondence with or participate in promotions of advertisers on the Website. Any such transactions, dealings, correspondence with or payment for goods and services and any other terms, conditions, warranties or representations associated with such matters are solely between the corresponding User and the third party. Fancy Pepper LLP assumes no liability, obligation or responsibility for any part of any such transaction, dealing, correspondence or participation.

2.9. INDEMNIFICATION

2.9.1. User agrees to defend, indemnify and hold harmless Fancy Pepper LLP, its directors, officers, employees and agents from and against all claims and expenses, including legal fees, arising out of the use of the Website by User or User’s Account.

2.10. TERMINATION

2.10.1. Either Fancy Pepper LLP or User may terminate this Agreement at any time. Without limiting the foregoing, Fancy Pepper LLP shall have the right immediately to terminate User’s Account in the event of any conduct by User which Fancy Pepper LLP, in its sole discretion, considers to be unacceptable, or in the event of any breach by User of this Agreement. The provisions of Sections 2.4.4, 2.4.5, 2.4.6, 2.5, 2.8, 2.9, and this Section 2.10 shall survive termination of this Agreement.

2.11. TRADEMARKS

2.11.1. The Website (including software used to operate it) and the trademarks and any information or material used in connection with the Websites are owned by Fancy Pepper LLP. You are not granted any right or interest in these except as stated in this User’s Agreement. All rights are reserved. All other trademarks appearing on the Websites are the property of their respective owners.

2.12. CONTACT

2.12.1. You may contact Fancy Pepper LLP about any problems or questions with the Website at info@fancypepper.co.uk or via the “Contacts” section of the Websites.

2.13. MISCELLANEOUS

2.13.1. This Agreement and any operating rules for the Website established by Fancy Pepper LLP constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written oral agreements between the parties with respect to such subject matter. This Agreement is governed by and construed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts. If any provision(s) of the User’s Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Fancy Pepper LLP’s failure to exercise or enforce any right or provision of the User’s Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed by Fancy Pepper LLP in writing. The section headings used herein are for convenience only and shall not be given any legal import.

3. PRIVACY STATEMENT

At Fancy Pepper LLP (Fancy Pepper), we are very aware that all our users are concerned about their personal privacy and how information about them is used and shared. Fancy Pepper LLP protects the confidentiality and security of the information we collect about you, and we appreciate your trust in us to be careful and sensible in how we use and share information about you.

This Privacy Statement is provided to explain to you what personal information is collected at our sites, why we need it and how we use and share it. These practices are updated and modified from time to time, so we would encourage you to check this Statement regularly.  By visiting Fancy Pepper LLP’s website, you are accepting and consenting to our practices as detailed in this Privacy Statement.

3.1. REGULATORY FRAMEWORK FOR PERSONAL INFORMATION

3.1.1. Fancy Pepper LLP manages and protects customer’s and user’s personal data under the Data Protection Act 1998, soon to be GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. For more information on data protection and protecting your personal data, please visit the Information Commissioner’s Office.

3.2. DATA CONTROLLERS OF PERSONAL INFORMATION

3.2.1. Fancy Pepper LLP operates one website, fancypepper.co.uk (the Website). Any personal information provided to or gathered by the Website is controlled by Fancy Pepper LLP of 27 Old Gloucester Street, London, WC1N 3AX, UNITED KINGDOM (the Data Controller). 

3.2.2. This Privacy Statement only relates to the Website. Personal Information that is excluded from this Privacy Statement is data that is gathered by websites that are not controlled by and data provided is not owned or controlled by Fancy Pepper LLP.  Fancy Pepper LLP is not responsible for how these third parties may use information collected from or about you.  This includes, amongst others, interactions with Fancy Pepper LLP through its shop at Amazon.co.uk and Fancy Pepper LLP’ accounts on social media platforms, such as Facebook, Instagram, Pinterest, Twitter etc. We work with these third parties so we can access different online marketplaces, so we can connect to your social networks, so we can generate interest in our products and to allow you to share product interests with your friends in your social networks. We cannot control how your personal data is gathered, stored, used and shared by these third party websites. You must review the privacy policies and settings on these third party websites and your social networking sites to make sure you understand the information you are sharing.  

3.3. WHAT PERSONAL INFORMATION DOES FANCY PEPPER LLP GATHER?

3.3.1. The personal information that we gather from customers and users of the Website helps us personalise and improve your experience of the Website. We use this information to process orders, deliver products, communicate with you about orders, new products and offers, keep your accounts updated and generally maintain your accounts with us. In addition, we use this information to improve our services and products, prevent fraud and abuses of the Website and enable third parties to carry out distribution, payments and refunds, and other functions on our behalf.

3.3.2. The types of information we gather are:

a) Information You Give Us: We receive and store any information you enter on our websites or give us in other ways, such as by telephone or e-mail. You can choose not to provide certain information but then you might not be able to use all of the features of our Website, including being kept informed about an order’s progress, or receiving our e-mail newsletters. We use the information that you provide for purposes that include processing your orders and responding to your questions by e-mail or the “Contact Us” form.

b) Automatic Information: We receive and store certain types of information whenever you interact with the Website. For example, like most websites, we use “cookies” and we obtain certain types of information when your web browser accesses the website.

c) E-mail Newsletters: To help us make e-mail newsletters more interesting, we receive a confirmation when you open and interact with newsletters from Fancy Pepper LLP if your computer supports such capabilities.

3.3.3. Examples of personal information collected includes, but is not limited to:

a) Information You Give Us: You provide most of your personal data when you search, buy products or communicate with the Website or Fancy Pepper LLP. For example, you provide data when you search for products, place an order, provide information to your account, subscribe to the e-mail newsletter, communicate with us through the “Contacts” page, contact us by telephone, email or otherwise, complete a questionnaire, enter a competition, or send us mail. As a result, you could supply us with information that includes: your name; your address and phone number; your e-mail address; people to whom purchases have been dispatched; your work address; the addresses, names and e-mail addresses or phone numbers of relatives, friends and other people.

b) Automatic Information: Examples of data we collect and analyse include: the Internet protocol address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version; browser plug-in types and versions; operating system; purchase history; the Uniform Resource Locators (URL) clickstream to, through and from the Website; cookie number; browser data such as cookies or Flash cookies; products you viewed or searched; social networks visited and used.

3.4. WHAT ABOUT COOKIES?

3.4.1. Users should be aware that non-personal information and data may be automatically collected through the standard operation of the Website through the use of “cookies”.  Fancy Pepper LLP uses “cookies” to enable our systems to recognise your device and to enhance your experience by providing features to you. For more information on cookies, please refer to “Cookie Policy” on Fancy Pepper LLP’s Website.

3.5. DOES FANCY PEPPER LLP SHARE THE PERSONAL INFORMATION IT RECEIVES?

Information about our customers and users is a key part of our business and we do not sell this personal data to others. Fancy Pepper LLP shares customer information only as described below:

3.5.1. Third Party Service Providers: Fancy Pepper LLP uses other companies and individuals to perform functions on our behalf. For example, delivering parcels, sending mail, sending e-mail newsletters, managing Fancy Pepper LLP’s Website and our customers’ accounts, and processing payments and refunds. These third party service providers have access to the personal information needed to perform their functions only, but may not use it for any other purpose. Furthermore, they must process the personal information in accordance with this Privacy Statement and GDPR.

3.5.2. Protection of Fancy Pepper LLP and others: Fancy Pepper LLP releases account and personal information when we believe we must do so to comply with the law, enforce or apply our Conditions of Sale, User’s Agreement and other agreements, to protect the rights, property and safety of Fancy Pepper LLP, our users and others. This includes exchanging information with other companies and organisations for fraud protection. It does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers and users for commercial purposes in ways that are contrary to this Privacy Statement.

3.5.3.With Your Consent: Were Fancy Pepper LLP to wish to transfer personal information to third parties other than as set out above, you will receive notice about this and you will be given the opportunity to refuse to share the information.

3.5.4. Fancy Pepper LLP does not transfer personal information outside of the European Union.

3.6. HOW SECURE IS INFORMATION ABOUT ME?

3.6.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software. SSL encrypts the personal data you input. The Website has security certificates and you should check that you have a secure server connection by looking for the locked padlock symbol in the https-prefix in the URL.

3.6.2. Fancy Pepper LLP does not have access to nor controls personal financial data. When you make payments on fancypepper.co.uk, you are giving that information directly to a Third Party Service Provider, either PayPal or Braintree, and Fancy Pepper LLP enables the use of SSL technology to encrypt your Personal Data when these Third Party Providers collect your payment information for purchases. You should verify that you have a secure server connection by looking for the locked padlock symbol in the https-prefix in the URL. These online payments’ providers securely control the personal information you provide them. For more information on their security, please visit PayPal and Braintree websites.

3.6.3. It is important for you to protect yourself against unauthorised access to your password and to your computer and electronic devices. Be sure to sign off when you have finished using a shared computer or any device.

3.7. WHAT INFORMATION CAN I ACCESS?

3.7.1. Fancy Pepper LLP gives you access to a range of information about your account and your transactions with the Website for the limited purpose of viewing and, where applicable, updating that information.

3.8. WHAT ARE MY CHOICES REGARDING MY PERSONAL DATA?

3.8.1. You can always choose not to provide information about you, even though this might be needed to make a purchase, monitor its dispatch, or take advantages of certain features of the Website. For example, you can purchase as a Guest without creating an Account, or use non-personal e-mail addresses, or provide a dummy phone number.

3.8.2. You can update or add information to your account details.

3.8.3. To receive Fancy Pepper’s e-mail newsletters, you must positively subscribe to that service.  If you no longer want to receive e-mail newsletters from us, you can unsubscribe when you next receive an e-mail newsletter or request at any time to be unsubscribed by sending an email to info@fancypepper.co.uk.

3.8.4. The Help feature on most internet browsers will explain to you how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie or how to disable cookies altogether. However, because cookies allow you to take advantage of some of the Website’ essential features, we advise you to keep them switched on.

3.8.5. You have a right to be forgotten. If you wish to have your details removed, you can email us at info@fancypepper.co.uk and Fancy Pepper LLP will use commercially reasonable efforts functionally to delete the user and his or her personal information from its database; however, it may be impossible to delete a user’s entry without some residual information because of backups and records of deletions.

3.9. ARE CHILDREN PERMITTED TO USE FANCY PEPPER LLP’s WEBSITES?

3.9.1. As detailed in the User’s Agreement, Fancy Pepper LLP does not sell to children. Fancy Pepper’s website is for purchases by and interactions with adults. If you are under 18, you may use the Website only with the involvement of a parent or guardian. Fancy Pepper LLP does not knowingly collect data from children under the age of 13 years

3.10. REVISIONS

3.10.1. Fancy Pepper LLP’ business and legislation are constantly evolving, so this Privacy Statement will also change through time. Fancy Pepper LLP reserves the right to change this policy at any time and may from time to time e-mail users to update them on the Privacy Statement, but you should check the Website regularly to see recent changes. 

3.10.2. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

 

4. DATA PROTECTION

4.1. COLLECTING CUSTOMER DETAILS

4.1.1. We accept and understand this is a very tricky area and we try to act responsibly and honestly in everything we do, which includes how we handle customer information provided to Fancy Pepper LLP during your interactions with us. We have prepared the following information to give some background as to what we do. This should be read in conjunction with Fancy Pepper LLP’s “Privacy Policy” and “User’s Agreement”. For further information on the use of “cookies” on the Fancy Pepper LLP website, please refer to Fancy Pepper LLP’s “Cookie Policy“. If you need further details or have any issues, please email us at info@fancypepper.co.uk and we will deal with these quickly and sensitively.

4.1.2. For advice on protecting your privacy when online, please refer to the Information Commisioner’s Office (“ICO”) at ico.gov.uk.

4.2. DATA USE WITHIN FANCY PEPPER LLP 

4.2.1. At Fancy Pepper LLP, we collect data relating to our customers during the ordering process. We do need as much information as possible during the ordering stage, including telephone numbers and emails, because this helps with order queries and delivery, because sometimes the address is incomplete or the delivery business cannot find your address or we need to be able to help you in tracking down a parcel that has gone astray.

4.2.2. To obtain the Fancy Pepper LLP’s newsletter, you must actively subscribe to the newsletter through the subscription option on the website. Through the newsletter, Fancy Pepper LLP undertakes direct marketing by electronic mail, which enables us to provide you with information about new products that we have launched, competitions, offers or recipe ideas. 

4.2.3. The control of your personal data provided by you when subscribing to the email newsletter is controlled by The Rocket Science Group LLC within the “Mailchimp Platform” (“Mailchimp”). Mailchimp operates our newsletter marketing system under its registration.

4.2.4. However, if you do not want to hear from Fancy Pepper LLP, we are fine with that as well and so we give you several ways to prevent future contacts being made by electronic mail (we do not contact our customers directly by phone, by post or in any other ways save where required to expedite orders during the sales order and delivery phase and to verify customers and so protect Fancy Pepper LLP from fraudulent activity):

a) If you receive a newsletter, but do not wish future contacts to be made, you can then either click on the automated unsubscribe button or email us at info@fancypepper.co.uk and we will immediately expunge your details from the database held at Mailchimp;

b) At any time, you can contact Fancy Pepper LLP by an email sent to info@fancypepper.co.uk and we will immediately expunge your details from the database held at Engage.

4.2.5. With regards to online payments, these are undertaken through Paypal and Braintree, which are online payments businesses that are separate from Fancy Pepper LLP. More information regarding Paypal is available at https://www.paypal.com/uk/home, and more information regarding Braintree is available at https://www.braintreepayments.com. The information that you provide to them is required for credit checking purposes and to determine whether purchases are genuine and not fraudulent, as unfortunately fraudulent purchases are attempted. Paypal and Braintree stores and uses that information within their business and it is managed separately from Fancy Pepper LLP. You should contact them about how they manage their data if it relates to the Paypal and Braintree components of Fancy Pepper LLP’s website.

4.2.6. Fancy Pepper LLP is exempt from registration with the ICO as it is not the data controller in relation to customer data provided. Should you wish to check or alter your personal information held by Mailchimp, you can contact us and we will pass on your request or you can contact them directly or visit their website www.mailchimp.com. 

5. COOKIE USAGE

The standard cookie policy for this website is to allow all cookies as they are fundamental to the functionality of the shopping process, including, but not limited to, the operation of the shopping cart itself.

The privacy and security of your personal information is very important to us. We are not saving or sharing any personal information about you through cookies – that includes your payment card number or address; in fact, Fancy Pepper LLP never receives your payment card data during online transactions as we transfer you to PayPal’s or Braintree’s servers for the payment process. We strive to protect your personal data and only use your personal data to process your chosen transaction. We do not provide cookie-derived information so third parties can target advertising to you, or in other way provide information to third parties to advertise or market to you. If you would like to learn more about how we protect your privacy please read our Privacy Policy.

5.1. WHAT ARE COOKIES?

5.1.1. Cookies are small files that websites save to your computer when you visit and navigate through their websites. They are widely and commonly used to make websites function properly and more efficiently, as well as to provide different types of information to the website owners.

5.1.2. Fancy Pepper LLP uses cookies in certain ways to enable our site to operate and provide you with a functional experience when shopping via our website. For example:

a) to enhance the security of the web site;

b) to anonymously measure website usage and performance;

c) to improve your experience, for example remembering your settings so you do not need to continue to input them;

d) to provide content or services from other companies, e.g. to allow you to share pages with social networks.

You may read more about the types of cookies used on our website and how you can manage your cookies.

5.2. FUNCTIONAL COOKIES

5.2.1. Functional cookies support the use of the site and enable enhanced and personalised features. Some of these cookies are necessary to enable you to move around the website without encountering problems and to use certain functionality.

5.2.2. Functional cookies will:

a) save products purchased during a shopping session so they appear together in your shopping cart;

b) remember shopping selections that you make from page to page;

c) store information that supports network communication.

5.2.3. Functional cookies will not:

d) save any personal information;

e) gather information that could be used for marketing purposes.

5.3. SESSION COOKIES

5.3.1. These cookies enable us to keep track of the products that you have added to your Shopping Cart, as you move from page to page so that you do not have to enter the same information more than once and so that the Shopping Cart can link multiple purchases to the same purchase order. This helps you to move more quickly and easily through the website.

5.4. WEB ANALYTICS’ COOKIES 

5.4.1. These cookies from Google Analytics are used to collect information about how visitors use our website. We use the information to assess how our website is performing and to help us improve the site. The cookies collect information including the number of visitors to the site, where visitors have come to the site from and the pages they visited without collecting any personal information. For more information, you should read an overview of privacy at Google and at Google Analytics.

5.5. TARGETING COOKIES

5.5.1. Targeting cookies are used by social sharing services provided by Facebook and Twitter. These are not created by or under the control of Fancy Pepper LLP, but you should be aware that you might obtain them through either using the Facebook “Like” function on Fancy Pepper LLP’s pages or via the comments module, which is a module provided by Facebook. Similarly, Twitter uses cookies should you use the “Tweet” application. Other social networks are also likely to use cookies and you should check their cookies and privacy pages for more information.

5.5.2. Targeting cookies will:

a) save non-personal information, including the type of web browser that you used, the date and time of your visit and which pages you viewed.

5.5.3. Targeting cookies will not:

b) save any personal information, e.g. your email address;

c) cause you to receive any additional advertisements or emails.

5.5.4. Facebook. This cookie is related to Facebook functionality. If you have previously received a cookie from Facebook because you either have an account or have visited Facebook, your browser sends Facebook information about this cookie when you visit a site with the “Like” button or another social plugin. Facebook uses this cookie information to help show you a personalised experience on their site and to help maintain and improve their service. For more information, you should read an overview of privacy at Facebook and Facebook’s cookies’ policies.

5.5.5. Twitter. These cookies are related to Twitter functionality. The “Tweet” function links the websites to your Twitter account and makes this information available to other users. Twitter uses cookies better to understand how you interact with their services to monitor usage. For more information, you should read an overview of privacy at Twitter.

5.6. MANAGING COOKIES 

5.6.1. If you are interested in how to manage and control cookies through your web browser, please refer to http://www.allaboutcookies.org/. You can always clear your cookies after visiting our site through following the procedures at the aforementioned web site, or setting your browser internet options to “Delete Browsing History On Exit”.

5.6.2. Please understand that even though your browser and other tools provide you with control over your cookies, it is possible for this site, fancypepper.co.uk, to create a cookie during future visits. Based on the actions you take and because we use cookies that are necessary for our site to function properly, it is possible that these types of cookies may reappear on your machine during future visits.

 

6. ALLERGENS, FOOD STANDARDS AND HYGIENE

6.1. ALLERGENS. 

Fancy Pepper supply a range of products which are internationally sourced from approved suppliers. The following allergens are regularly handled by Fancy Pepper and his approved suppliers. Whilst our in-house handling procedures ensure the risk of cross contamination is reduced or eliminated, we cannot guarantee however that trace amounts of these allergens may not have been present at some point in the manufacturing process.

Celery
Mustard
– Ginger and Garlic containing naturally occurring Sulphites
– Nuts
Spice Blends
– Seeds (including Sesame Seeds)
– Cereals containing Gluten
– Soya
– Peanuts

If you require further information about a particular spice or blend, please get in touch by email at info@fancypepper.co.uk

6.2. FOOD STANDARDS AND HYGIENE.  

6.2.1. Fancy Pepper LLP is regularly registered as a Food Business at London Borough of Islington.  

6.2.2. Fancy Pepper LLP has a Food Safety Management System based on HACCP principles in place. 

6.2.3. Fancy Pepper LLP is keeping track of all orders placed to suppliers as well as all purchases placed by customers as requested by the Food Standards Agency (Traceability requirement).    

6.2.4. All employees responsible for the processing of products have been trained and they are certified by the Food Standards Agency.

 

 

Last updated: 17 September 2020